Commonwealth Bank of Australia Extends EDS Contract in US$310 Million Deal
SINGAPORE – EDS has strengthened its relationship with the Commonwealth Bank of Australia after significantly revamping a $US310 million service-based contract to deliver desktop and other end-user computing services for the next five years.
The new contract covers all end-user computing services, including desktop, service desk, ATM services, managed output, email, messaging, Outlook web access and mobile information protection. The new contract is focused on significantly enhancing business outcomes through improved service delivery.
The deal follows last year’s $US350 million signing of a new master IT&T Agreement involving Enterprise Processing Services (EPS) for mainframe, midrange and data storage until 2012.
Chris Mitchell, EDS vice president for Australia and New Zealand, said the agreements were in line with a more collaborative and strategic relationship being developed between the two organizations to decouple arrangements and deliver specific business outcomes.
“When we signed the EPS agreement last year we also agreed to a joint Charter as a foundation for further enhancing our ongoing business relationship,” Mr Mitchell said. “We support the Bank’s business every day and the Charter reinforces our close involvement in helping it achieve its goals.”
Mr Mitchell said the latest contract renewal was a reflection of the hard work that had gone into meeting the quality and service challenges that underpin the relationship.
“The EDS teams continue to work with the Commonwealth Bank to ensure it achieves its strategic vision of excelling in customer service,” he said. “We can help the Bank realize this by delivering the most reliable financial services infrastructure in Australia.”
Under the new end-user computing services contract, EDS will be responsible for supporting the Bank’s 44,000 desktop devices, 3,300 ATMs, 4,000 printers and 1,000 facsimile machines.
CBA group executive CIO, Michael Harte, said the collaborative approach was enabling EDS to find new ways of providing value to the Bank through enhancing and meeting end-user expectations.
“EDS has stepped up to the quality and service challenge, adding simplicity, stability and improved delivery to the IT services offered to the bank,” he said. “The latest re-signing is a reflection that EDS has raised the bar and will deliver significantly enhanced business outcomes.”
The partnership between EDS and the CBA began in 1997 with a 10-year agreement for IT services.
About EDS
EDS (NYSE: EDS) is a leading global technology services company delivering business solutions to its clients. EDS founded the information technology outsourcing industry 45 years ago. Today, EDS delivers a broad portfolio of information technology and business process outsourcing services to clients in the manufacturing, financial services, healthcare, communications, energy, transportation, and consumer and retail industries and to governments around the world. Learn more at eds.com.
The statements in this news release that are not historical statements, including statements regarding the amount of new contract values, are forward-looking statements within the meaning of the federal securities laws. These statements are subject to numerous risks and uncertainties, many of which are beyond EDS' control, which could cause actual results to differ materially from such statements. For information concerning these risks and uncertainties, see EDS' most recent Form 10-K. EDS disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
Contact
Rosalind See
EDS Malaysia
603 8686 5309
rosalind.see@eds.com
Kimberly Nelson
EDS, Marketing and Communications Director Asia
Hong Kong
852 2953 7678
kimberly.nelson@eds.com
Vincent Leong or Wang Huibin
Upstream Asia (Singapore)
65 6323 7377
vincent.leong@upstreamasia.com
huibin.wang@upstreamasia.com
More: Australia | Client Releases | EDS | Singapore
Download Agenda